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Human Resources and (AI) Artificial intelligence enhances HR operations by automating routine tasks such as resume screening and interview coordination, producing content like training guides and job postings, and offering data-driven insights for improved decisions and tailored employee interactions. AI-powered systems support key functions including hiring, onboarding, employee development, performance evaluation, and learning initiatives.
AIHR +5
Human Resource Functions Enhanced by AI
Talent Acquisition and Candidate Sourcing:
Human Resources and AI systems can filter resumes, match candidates to job requirements from talent pools, and streamline the scheduling of interviews.
Onboarding:
Human Resources and AI enhances the onboarding journey by customizing welcome content, automating greetings and document workflows, and delivering essential resources to new hires.
Content Creation:
Generative Human Resources and AI tools help HR teams draft job postings, personalized communications, educational resources, and promotional content for branding purposes.
Performance Monitoring and Employee Development:
Human Resources and AI tools examine workforce data to detect performance patterns, compile feedback, support performance appraisal processes, and recommend personalized learning and career advancement programs.
Employee Experience and Engagement:
Human Resources and AI analyzes feedback and engagement data to identify what motivates employees, offering strategies to boost morale, satisfaction, and productivity.
Automated Assistance:
Human Resources and AI-driven virtual assistants can handle employee inquiries around the clock, responding instantly to frequently asked questions.
Data-Driven HR Strategy:
By examining large datasets, Human Resources and AI offers predictive insights into workforce trends such as employee turnover and evaluates the effectiveness of HR strategies.
Efficiency and Workflow Optimization:
Human Resources and AI tools can track critical deadlines, organize schedules, highlight priorities, and issue task reminders, allowing HR staff to focus on more strategic efforts.
Succession and Talent Planning:
Human Resources and AI contributes to talent planning by identifying high-potential individuals and supporting leadership development with actionable insights.
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Artificial intelligence is a wide-ranging concept that includes various forms of technology — and calling it that may even be an understatement. This is equally true in the field of human resource management. AI is playing a growing role in HR by supporting decisions related to recruitment, employee retention, and professional growth.
Beyond that, human Resources and AI can streamline processes such as payroll processing and managing employee benefits — but its applications go much further. It’s now being used to quickly generate new policies, employment contracts, role descriptions, interview prompts, and more. Additionally, organizations can leverage machine learning and predictive analytics to forecast and prepare for future outcomes.
Artificial Intelligence in Human Resources
Artificial Intelligence is a wide-ranging concept that covers various forms of technology – and that’s putting it mildly. This certainly holds true in the realm of human resource management. More and more, AI is being leveraged in HR to inform decisions related to recruitment, employee retention, and professional growth.
Beyond basic automation like managing payroll and overseeing benefits, AI is playing a much larger role. It’s now being utilized to rapidly draft new company policies, employment contracts, job postings, interview prompts, and more. With the help of predictive analytics and machine learning, HR professionals can also forecast future trends and plan accordingly.
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But before we dive deeper, let’s clarify some of the terms for those who might not be totally familiar with the concept of human Resources and AI.
Table of Contents
- What is AI and why is it important?
- 7 ways AI is transforming HR
- Talent acquisition
- Performance management
- Onboarding and offboarding
- Boosting employee engagement
- Skills development and learning
- Strategic workforce forecasting
- Virtual HR assistants and chatbots
AI: Your New HR Ally
What is Artificial Intelligence and Why Does it Matter?
Artificial Intelligence (AI) involves programming machines to handle tasks that typically require human thought. These tasks can include learning from data, making decisions, solving problems, and understanding human language.
Human Resources and AI is a major breakthrough – especially in today’s world – because it’s reshaping industries like driverless transportation, health diagnostics, financial forecasting, risk assessment, and much more.
As AI becomes more integrated into HR, the very nature of work is being reshaped. Renowned HR thought leader Josh Bersin recently commented that “AI – especially generative AI – is set to revolutionize the HR technology space.”
An HR professional might utilize an AI-powered platform like Workable to support their recruitment efforts by streamlining the hiring process. For instance, automated candidate screening reduces the time and effort spent on interviewing individuals who don’t meet the job requirements.
The saved time can then be redirected toward other important HR responsibilities, such as nurturing employee engagement or filling existing role vacancies with suitable hires.
- Recruitment
Artificial intelligence is transforming the hiring process by evaluating resumes and aligning them with job requirements. A platform like Workable illustrates this well—it not only scans and interprets resumes but also uses the extracted data to compile a shortlist of top candidates from LinkedIn and other online platforms. It can even generate outreach emails to engage those candidates and attract them to your job openings.
2. Performance Reviews
Take the example of Alexandra, who leads a department and is responsible for evaluating her team’s performance. She relies on an AI-based platform that continuously monitors and assesses employee performance throughout the year. This tool takes into account things like task completion, participation in projects, and feedback from coworkers.
When it’s time for evaluations, Alexandra receives a detailed summary for each team member, outlining their key strengths, areas that need development, and their growth trajectory. This streamlines the review process, making it more transparent and impartial for everyone involved.
3.Employee Onboarding/Offboarding Processes
Joining a new company can be overwhelming, especially with all the documentation and procedures involved. Now picture an AI-enabled onboarding system. When a new team member, say Maria, is hired, the system guides her through the entire process. It helps her complete required paperwork, explains company policies, and automatically schedules her initial training modules.
4. Boosting Employee Engagement
HR departments often face challenges in understanding how employees truly feel. An AI-driven feedback platform can streamline this task. For instance, brief and interactive surveys can be deployed automatically to gather candid, anonymous responses from staff – with AI analyzing the input.
From there, patterns and potential problem areas emerge, equipping HR with valuable data to enhance morale and engagement across the organization. Curious to explore further? Keep reading!
5. Personalized Growth and Training
Artificial intelligence can also tailor professional development opportunities to individual employees. Take Marcel as an example – he’s eager to advance his skills in software development, which isn’t uncommon considering that 62% of tech professionals view growth and learning as top motivators in their careers.
6. Workforce planning
Leaders like Alexandra—the department head reviewing performance evaluations—will also be identifying skill gaps and potential opportunities within her team to shape her hiring strategy for the upcoming year.
By examining information such as existing employee competencies, market trends, and organizational growth objectives, an AI solution can forecast which positions she may need to recruit for over the next twelve months. This empowers Alexandra to proactively plan and ensure the business is equipped with the right expertise. The same principle applies company-wide, enabling even senior executives across regions to leverage these tools for a broader, more informed outlook.
HR chatbots and virtual assistants
Lastly, picture an AI-powered chatbot functioning as a round-the-clock HR support agent. Team members can use it to inquire about vacation policies, benefits details, and other HR topics. This frees up the HR department to dedicate more time to high-value initiatives, while employees enjoy immediate, accurate responses to their questions, enhancing their overall satisfaction.
- The future of work has already arrived. Human Resources teams are increasingly adopting artificial intelligence (AI) technologies to optimize workflows, improve the employee journey, and make smarter recruitment decisions. These forward-thinking solutions are transforming HR functions through machine learning, natural language processing, and data-driven forecasting.
- Here’s an evolving list of standout AI-powered tools currently making an impact in HR. Have a favorite that’s not listed? Share it with us through this brief form.
- Note: The appearance or order of these tools does not represent an endorsement by the Lattice team.
- Employee Engagement and Experience
- Lattice Engagement Insights
Lattice’s Engagement Insights tool enables HR professionals to analyze employee survey feedback within seconds. After a survey closes, users receive digestible trends, concise summaries, and actionable next steps. Want to see it firsthand? Book a demo of our people platform. - Diversio
Diversio leverages data and analytics to foster more inclusive workplaces. By evaluating diversity indicators and employee sentiment, it offers practical suggestions to support diversity, equity, and inclusion strategies across organizations. - Witty
Witty is an AI-driven tool focused on boosting engagement and refining recruitment practices by identifying biased language as it happens. It also provides detailed analytics on the linguistic habits and unconscious biases within your team. Witty includes tailored modules for HR professionals, recruiters, marketers, and more. - HeyGen
HeyGen enables users to transform written scripts into professional talking-head videos using AI avatars in just minutes. Businesses can scale their onboarding content, training modules, and internal communications efficiently with this innovative solution. - Ultimate.ai
Ultimate.ai delivers smart HR chatbots that handle employee questions with speed and accuracy. Using advanced language processing, it enhances HR service delivery and boosts satisfaction by providing timely, precise support. - Thrive Global
Thrive Global employs AI to analyze digital work behaviors and flag potential burnout risks. It provides employees with tailored reminders, content, and coaching to manage stress and strengthen resilience. HR leaders can use these insights to shape well-being strategies that target root causes of burnout. - Woebot
Woebot is an AI-based chatbot trained in cognitive behavioral therapy (CBT) to offer immediate mental health assistance. It checks in regularly, detects emotional distress, and shares proven techniques to help users feel better. It operates around the clock and integrates seamlessly with Slack and mobile devices for private access. - Lattice Performance Summarization
Lattice’s Performance Summarization tool enables managers to quickly create more effective performance reviews by leveraging data from individual goals, feedback, growth areas, and external sources. It also provides real-time suggestions to enhance review quality by checking for grammar, clarity, and potential bias. - Clockwise
Clockwise is an AI-powered calendar tool designed to help teams regain control of their time and boost productivity. By analyzing how meetings are scheduled, it intelligently adjusts calendars to reduce disruptions and increase focus time, helping teams work more efficiently and maintain a healthier work-life balance. - Glean
Glean serves as an intelligent work assistant that centralizes your company’s knowledge. With cutting-edge enterprise search technology, it delivers highly relevant, personalized answers grounded in your organization’s internal data. Its responses are secure, permission-aware, and linked directly to original documentation. - Zapier
Though not exclusively for HR, Zapier is a powerful automation platform that connects various applications to automate tasks and streamline workflows. HR professionals can use Zapier to handle repetitive duties like data transfers, file organization, and system communication. By setting up “Zaps” (automated task flows), HR teams save time, minimize errors, and increase efficiency in areas such as employee onboarding, offboarding, and data management. - Grammarly
Grammarly is a robust AI writing assistant that supports HR professionals in crafting clear and effective communications. With tools for grammar correction, contextual rewriting, and tone adjustments, it ensures that written materials — including emails and job descriptions — are polished and professional. This enhances internal and external communication, promoting the company’s image and engagement. - ChatGPT
ChatGPT can be utilized by HR teams for a wide range of tasks, from generating job descriptions and template emails to answering employee questions and offering virtual support. With its natural language processing capabilities, ChatGPT produces human-like responses, allowing HR departments to streamline communication and automate routine interactions. - Calendly
Calendly simplifies meeting scheduling for HR professionals with its user-friendly design and customizable options. It syncs with calendars to suggest available time slots, reducing scheduling conflicts and email exchanges. With reminders and integration across platforms, Calendly helps ensure timely attendance and better organization. - Trello
Trello is a flexible project management platform ideal for HR teams to organize workflows and monitor progress. Although not driven by AI, it offers tools like task boards, cards, and built-in automations to support collaboration. HR departments can use Trello to manage hiring pipelines, onboarding steps, and employee training with ease and visibility. - Asana
Asana is a comprehensive project management solution that helps HR teams organize projects, assign responsibilities, and keep track of timelines. While it doesn’t rely on AI, Asana improves transparency, accountability, and collaboration for activities such as recruiting, onboarding, and development planning. Integrations with AI platforms extend its usefulness for HR operations. - Monday.com
Monday.com offers AI-powered capabilities tailored for HR workflows, including automated onboarding processes, performance check-ins, and training schedules. Its intelligent dashboards can highlight overdue actions, identify delays, and create insightful reports, all aligned with HR project needs. - Effy
Effy enhances the performance review process with AI that manages 360-degree feedback cycles. It automates participant assignments, tracks responses, and synthesizes data into insightful summaries. With Slack integration and flexible templates, Effy enables HR teams to launch and manage review cycles quickly and effectively. - Visier
Visier delivers advanced workforce analytics using AI to draw insights from diverse HR data sources. It predicts critical workforce outcomes such as employee turnover, succession planning gaps, and performance patterns. Through interactive dashboards, it helps leaders make proactive talent decisions aligned with business goals.
